Email us at support@readerama.com within 48 hours of the book arriving or being collected. Include your order number and a couple of photos of the damage, and we’ll look into it and put things right, whether that’s a refund or a return.
The 48-hour window matters, so do check your book as soon as it arrives. After that, we can’t guarantee we’ll be able to help.
One thing worth remembering: normal signs of use on a secondhand book, like a creased spine or a previous owner’s name inside the cover, aren’t faults as long as the listing described the condition honestly. But if what arrived doesn’t match what was promised, you’re covered.
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